Privacy Policy

1. Introduction

ExploreX ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

By using ExploreX, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide

• Name and profile details
• Email address and contact information
• Booking details (hotels, tourism places, reservations)
• Reward points and transaction history
• User preferences and saved locations
• Customer support messages

B. Automatically Collected Information

• Device information (model, OS version, device ID)
• IP address and app usage analytics
• Crash reports and performance data
• Advertising ID (if enabled on your device)
• Firebase notification token

C. Location Information

With your permission, we may collect approximate or precise location data to show nearby hotels, tourism places, and personalized recommendations. You can disable location access anytime from your device settings.

3. How We Use Your Information

• Provide hotel and tourism discovery services
• Process bookings and reservations
• Manage rewards, points, and loyalty features
• Send booking confirmations and notifications
• Improve app functionality and user experience
• Prevent fraud and ensure platform security
• Provide customer support

We do not sell or rent your personal data to third parties.

4. Rewards and Points System

ExploreX offers rewards and points based on bookings and app activity. We store relevant transaction data such as earned points, redeemed points, and eligible bookings strictly to manage your rewards account and benefits.

5. Payments and Bookings

Payments for hotel or travel bookings may be processed through secure third-party payment providers. We do not store your complete debit/credit card details on our servers.

6. Third-Party Services

We may use trusted third-party services such as analytics tools, cloud services, payment gateways, and notification providers (e.g., Firebase) to operate and improve the app.

These services may collect limited technical information according to their own privacy policies.

Google Privacy Policy: https://policies.google.com/privacy

7. Data Storage and Security

Your data may be stored securely on cloud servers and protected using encryption and industry-standard security measures. We take reasonable steps to prevent unauthorized access, misuse, or disclosure of your information.

8. Data Retention

We retain your data only as long as necessary to provide services, process bookings, manage rewards, and comply with legal obligations. You may request deletion of your account and data at any time.

9. Your Rights

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt-out of promotional notifications

10. Children's Privacy

ExploreX is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our official page. Continued use of the app after updates indicates your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email: dikshaj.zeroit@gmail.com